01Your account
You sign in with your own mobile number and a one-time code. Keep access to your phone safe: anything done from your account is treated as done by you. You must be 18 or older, or use the account under a parent or guardian's supervision.
02Bookings and payments
A booking is confirmed only after your online payment succeeds; the slot is held for you for 10 minutes while you pay. Prices are set by each venue and shown before you pay, including the convenience fee and GST.
Cancellations and refunds follow our cancellation and refund policy.
03At the venue
Show your entry pass at the gate. Each venue runs its own premises and rules (footwear, timing, conduct) and is responsible for its facilities. Arrive on time: slots end at their booked time. Sport carries a risk of injury; play within your ability.
04Play Together and match results
- Hosts set the squad size, skill level and each player's share of the court fee, and choose who joins.
- Shares paid to the host directly (UPI, cash) are an arrangement between players. One Turf does not hold that money and is not a party to it.
- Enter results honestly. A result counts towards stats and ratings only after a player from the other team confirms it. Disputed or made-up results can be corrected or removed.
05Fair play
- No harassment, abuse or discrimination towards players, venue staff or anyone else.
- No fake bookings, fake results, fake reviews or impersonation.
- No attempts to break, overload or misuse the service.
06Reviews and content
Reviews must be about your own visit and honest. You keep ownership of what you write and let us show it on One Turf. We may remove content that breaks these terms or the law.
07Our responsibility
We connect players with venues and run bookings and payments. We are not responsible for the condition of a venue, for what happens at a match, or for losses beyond the amount you paid us for the booking concerned, except where the law says otherwise.
08Suspension and changes
We may suspend accounts that break these terms. We may update these terms; if a change matters, we will tell you in the app before it applies. These terms are governed by Indian law and the courts of Chennai, Tamil Nadu have jurisdiction.
09Contact
One Turf Sports Technologies Pvt. Ltd., Anna Salai, Guindy, Chennai, Tamil Nadu 600032. Email support@oneturf.in.