01How much comes back
| When you cancel | What you get back |
|---|---|
| 12 hours or more before your slot | The court price, minus a processing charge of ₹50 or 5% of the court price, whichever is less |
| Between 4 and 12 hours before | Half of the court price |
| Less than 4 hours before | No refund |
The convenience fee and the GST on it (both shown on your bill before you pay) pay for running the booking and are not refunded when you cancel. Times are counted on the venue's clock in Tamil Nadu. Once a slot has started, or after you have checked in at the gate, the booking can no longer be cancelled.
Some turfs take only an advance online and the rest at the ground. For those, the table above applies to the advance you paid online, and nothing is owed at the ground for a cancelled booking.
02If the venue cancels
If the venue cancels your booking (rain damage, maintenance, a double booking), you get everything back: the court price, the convenience fee and the GST.
03Bookings with a match on them
If you started a match on your booking, cancel the match from My Bookings: it cancels the booking too and tells the players. The refund follows the table above and goes to you, as the person who paid for the court.
Shares that players pay the host directly (by UPI or cash) are between the players. Please settle those between yourselves when a match is cancelled.
04When the money arrives
Refunds go back to the card, UPI account or bank you paid with, through our payment partner Razorpay. Banks usually take 5 to 7 working days to show it. My Bookings shows the refund amount as soon as you cancel.
Checkouts that were started but never paid cost nothing, so there is nothing to refund.
05Something not right?
Write to support@oneturf.in or message +91 98400 12345 with your booking ID (it starts with TN- or WEB-). See also Help & support.